Return and Refund Policy
Return and Refund Policy
Last Updated: 28-12-2023
Thank you for shopping at PSB Speakers India. We appreciate the trust you have placed in us by choosing our PSB Speakers, a brand owned by Lenbrook India. Please read our return and refund policy carefully to ensure you are fully aware of your rights and obligations when it comes to returning and refunding products.
Return Policy
Eligibility for Returns
- Our return policy is applicable within 15 days from the date of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Initiating a Return
- To initiate a return, please contact our customer service team at [customer-service@yourwebsite.com] within the stipulated 15-day period. Provide your order number, the item you want to return, and the reason for the return.
Return Confirmation
- Once your return request is received and reviewed, we will send you an email to notify you of the approval or rejection of your return.
- If approved, you will receive further instructions on returning the item.
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is a result of our error.
Refund Process
- Upon receiving the returned item and inspecting its condition, we will process your refund within 7 business days.
- The refund will be issued to the original payment method used during the purchase.
Refund Policy
Refund Eligibility
- Refunds are applicable for items that are defective, damaged, or if the wrong product was delivered.
- Refunds are not applicable for change of mind or dissatisfaction with the product.
Refund Exceptions
- If the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, a partial refund may be provided.
Late or Missing Refunds
- If you haven’t received a refund within the stipulated timeframe, please check your bank account. If the issue persists, contact your credit card company or bank, as processing times may vary.
Contact Information
- For any questions or concerns regarding returns and refunds, please contact our customer service team at [customer-service@yourwebsite.com].